UX audit services that tell you what's costing you conversions and trust.
We run UX audit services for products that need answers before a redesign. We tell you what's actually broken - a structured, heuristic-based review of your existing product with prioritized, actionable fixes, not just a list of opinions.
What's included
- Heuristic evaluation against usability principles
- Funnel and flow-specific friction analysis
- Accessibility and performance spot-checks
- Prioritized findings report with recommended fixes
What we don't do
- Fixing the issues found
- Redesigning screens
- Usability testing with live participants
- Ongoing monitoring after the report
How we work
Scope
We agree which flows, user groups, and goals the audit covers.
Review
We evaluate those flows against established usability heuristics and review your analytics where available.
Check
We spot-check accessibility and performance.
Prioritize
We rank every finding by impact and effort.
Report
We deliver a prioritized report with recommended fixes and walk your team through it.
What it costs
Three ways to scope it, with a fixed price agreed before we start. Here is how each compares with what agencies typically quote.
Flow audit
One user journey, reviewed end to end.
- Mellon
- $3,150 – $6,550
- Typical agency
- $3,500 – $7,250
- Typical timeline
- 3–7 days
Request thisWhat you get Mellon Typical agency Heuristic review Included Included Prioritised issue list Included Included Annotated screenshots Included Extra cost Walkthrough call Included Extra cost Product audit
The whole product, with testing and accessibility.
- Mellon
- $8,550 – $20,000
- Typical agency
- $9,500 – $22,000
- Typical timeline
- 2–4 weeks
Request thisWhat you get Mellon Typical agency Heuristic review of all key flows Included Included Session recording analysis Included Extra cost Moderated usability tests Included Extra cost Accessibility review Included Extra cost Improvement roadmap Included Included Enterprise audit
Several products or teams, with a fix plan.
- Mellon
- $20,000 – $43,000
- Typical agency
- $22,000 – $48,000
- Typical timeline
- 4–8 weeks
Request thisWhat you get Mellon Typical agency Stakeholder interviews Included Included Cross-product consistency review Included Extra cost Analytics review Included Extra cost Prioritised roadmap with effort sizing Included Extra cost Readout workshop for leadership Included Not included
Prefer to pay by the hour or the month?
By the hour
Small jobs, fixes and work you cannot scope yet. Pay only for the hours used.
- Mellon
- $60 per hour
- Typical agency
- $150 – $220 per hour
- Senior designer, no juniors
- Billed in 30-minute steps
- Hours report every week
- Move to a fixed price if the scope settles
Monthly retainer
Best valueOngoing design work with hours reserved for you every month.
Quoted after a short call
- 40 hours reserved every month
- Weekly check-in call
- Priority turnaround on requests
- Unused hours roll over for one month
Prices are in AUD, before tax, and show the usual range for each scope. Agency figures are typical ranges from published 2026 pricing guides. Your quote depends on screens, pages and complexity.
Frequently asked questions
What is a UX audit?
A structured review of an existing product against usability principles, which finds where users struggle and ranks the fixes.
What do we get at the end?
A prioritized findings report with recommended fixes.
Do you need access to our analytics?
It helps. We use analytics where you can share them, and review the flows directly either way.
Do you also fix the issues?
We can. The audit gives you a prioritized plan, and we can design the fixes or hand the plan to your team.
Is accessibility included?
Accessibility and performance spot-checks are included. A full accessibility audit is a separate scope.
How do you price a UX audit?
A UX audit is a fixed project fee, scoped to the flows it covers. We scope it with you after a short call.